Refund Policy

A legal disclaimer

1. Eligibility for Returns

We accept returns within [X] days of delivery (typically 14–30 days). To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
It must be in the original packaging with all tags, labels, and accessories included.
Proof of purchase (receipt or order confirmation) is required.

Certain types of items are non-returnable, including:

Perishable goods (e.g., food, flowers)
Digital products, downloads, or gift cards
Custom, personalized, or made-to-order items
Health and personal care products

2. Refund Process

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5–10 business days].

Note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error.

3. Exchanges

We only replace items that are defective or damaged.
If you need to exchange an item for the same product, please contact us at [support email] before returning your item.

4. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account again.
Contact your credit card company—it may take additional time before your refund is officially posted.
If you’ve done all this and still have not received your refund, please contact us at [support email].

5. Return Shipping

To return your product, please mail it to:
[Your Business Name]
[Return Address]

Customers are responsible for paying their own shipping costs for returning items, unless the return is due to damage, defect, or an error on our part.

6. Contact Us

For any questions about refunds or returns, please contact our customer service team at:
📧 [support email]
📞 [phone number]